Rainbow Vacuum / Rain Fresh Air

Here is what customers have to say about Rain Fresh Air

 

 Distributor Compliment-Mr. Terry Henry/ Grand Prairie , TX

 

Good morning - I am a long-time Rainbow owner (20+ years) and recently had to contact your Grand Prairie , Texas office (located at 2100 N. Highway 360, Building #21, Grand Prairie , TX) regarding some repairs on my Rainbow.  My contact at this office was Mr. Terry Henry.  I wanted to let you know that you have an outstanding Rainbow Representative in Mr. Henry.  His level of knowledge, courtesy and professionalism is rare these days.  His outstanding customer service included providing me with some options regarding my Rainbow that were to my benefit and within my budget.  I was able to upgrade my Rainbow to a newer model and now I am an even happier, more satisfied Rainbow customer!!  I thought you should know what a great Representative you have in Mr. Terry Henry and what a great product you have!!

 

Theresa Wheeler

3008 Parker Hill Road

Palmer, Texas   75152

972-875-0456

 

 

Dear Terry,

 

Well, well, well!!   Terry I received another Kudo’s call on you today. 

 Way to go on servicing.  Joann Hackley said you were kind enough to do the service while she waited since she drove a distance to your office.  She said “These days no one is this considerate to the customers needs.”

 

So again, CONGRATULATIONS and keep up the Great Service. 

 You know we are always happy to direct our service calls your way.

 

Kindly,

 

Heidi Donnelly

Customer Service

Rexair LLC

50 W Big Beaver Rd Ste 350

Troy, MI 48084

248/643-7222

 

 Hello Terry

 

I thought that you would want to know that we recently received a call from a customer (he didn't leave his name) who had worked with Terry on a Rainbow repair. He had sought service from Terry in the past and he was very happy with his work, attitude, expediency,professionalism etc- in fact, he said he wished he had employees of the quality that Terry exhibited.
 
As it is always food for the soul to get a nice compliment, we thought that you would want to know about these comments.
 
Thank you for what is truly great customer service from your area!
 
Sincerely,
Michele
Customer Relations

 

 

 

 We have owned our Rainbow vacuum cleaner for over 30 years and have never needed to have it serviced. Our only problem today was that a belt had broken, and although a spare belt had been supplied originally, we were unable to stretch it enough to slip into place. We took it to the nearest Rainbow Sales and Service dealer, Terry Henry in Grand Prairie, Texas, and Terry had the belt on in no time. He decided to do a bit of cleaning while he had it open, and then even put on a new belt because our original replacement belt was rather stiff because of its age.
 
Terry is enthusiastic about the quality of his product, and rightfully so. It is a joy to see a superior product--manufactured right here in the good old USA. We enjoyed seeing the latest deveopments, although most is the same. When we were ready to pay, he said there was no charge!  You can be sure our word of mouth endorsement will also be enthusiastic.
 
Chloe and Doug Webb
3025 Tanglewood Park East
Fort Worth, TX 76109

 

 

 I received a call from Maureen Perry, she took her aquamate into Terry Henry for service and she was so pleased with his work that she called us to let us know she was happy that she was referred to him.  She said that he fixed her aquamate while she waited because he knew that she needed to shampoo her carpets.  

When she has friends that she can refer she said that she is going to call Terry so she can earn the new Aquamate that he showed her.  She was very impressed with his quality of service.
Terry keep up the ‘Good Work”.

Thank you,
Have a nice day!
Sherry Dostie
Customer Service

Rexair LLC

 

 

Hey Terry,

 

I rec’d another kudos call on you today – WAY TO GO!!!!  So great to know how well you take care of our Rainbow customers.  I will forward your request to Marie.

 

Have a nice day –

 Heidi Donelly

Customer Service
Rexair LLC

 

 

Dear Terry Henry,

 

I just wanted to let you know we received another positive feed back
call on your excellent service.  Mr. John Raffino called to say that he
received excellent service for the 2nd time from you and your office.

 

We are happy to have you representing the Rainbow product.

 

Have a nice weekend!

 

Kindly,

 

Heidi Donnelly

Customer Service

Rexair LLC

50 W Big Beaver Rd Ste 350

Troy, MI 48084

248/643-7222

Dear Terry,

 

I wanted to let you know that Dominic Ricciardi just called to say how happy he was with your prompt attention to his missing item.  He was delighted that you were so kind to send the part (aquamate base cover) out with no cost as well.

 

Kudos to you!!!!

 

Heidi Donnelly

Customer Service

Rexair LLC

 

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